​JB Tools: Customer Support FAQ

At JB Tools, we pride ourselves on offering a wide selection of high-quality tools and equipment for automotive professionals and enthusiasts alike. Whether you're a mechanic working in a shop or a DIY enthusiast working in your garage, we have the tools you need to get the job done. From hand tools and power tools to shop supplies and automotive accessories, JB Tools is your one-stop shop for all things automotive.

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In addition to our vast product selection, JB Tools is committed to providing an excellent customer experience. Our knowledgeable customer support team is here to help you with any questions or concerns, ensuring that your shopping experience is as smooth and hassle-free as possible. In this blog, we’ll address some of the frequently asked questions our customers have about shipping, orders, and product compatibility to help you get the most out of your experience with JB Tools.

Where Does JB Tools Ship To?

At JB Tools, we understand that our customers come from all corners of the globe, and we strive to bring our products to you no matter where you are. That’s why we offer worldwide shipping, making it easy for you to get the tools you need, no matter your location. However, there are some restrictions to be aware of. Certain items, such as batteries, flammable adhesives, spray paints, large equipment, and storage items, cannot be shipped outside of the continental United States due to regulations from shipping carriers and the Department of Transportation (DOT). These items are considered hazardous and require special handling, which limits where they can be shipped.

When Will My Order Ship?

Timing is everything when it comes to getting your tools on time, and at JB Tools, we provide an estimated delivery date at checkout to help you plan accordingly. This estimate is based on several factors, including the items you’ve selected, your shipping address, and the shipping method you choose. Keep in mind that the estimated delivery date refers to the time it takes for your order to arrive after it has been shipped. Business days are Monday through Friday, and federal holidays in the U.S. may impact shipping times.

For some items that are drop-shipped directly from the manufacturer, the processing and shipping time may be longer than usual. We aim to get your tools to you as quickly as possible, but please be patient if your order is part of a drop shipment, as these can take a bit longer to arrive.

Why Can’t This Product Be Shipped to My Address?

If you’ve ever encountered a message saying that a product can’t be shipped to your address, you’re not alone. There are several reasons why this might happen. In many cases, it’s due to shipping restrictions or Department of Transportation (DOT) guidelines that prevent certain products from being shipped to specific areas. For example, items that are considered hazardous, such as flammable materials or large equipment, may not be eligible for shipping to your location for safety reasons. Additionally, carrier restrictions may limit where some products can be sent.

If you’re unsure why a product can’t be shipped to you, feel free to reach out to our customer support team.

How Can I Track My Shipment?

Once your order has shipped, you’ll want to know where it is and when it will arrive. At JB Tools, we make it easy to track your shipment via the shipping confirmation email you receive from us. Once the shipping carrier scans your order into their tracking system, you’ll be able to follow your package every step of the way.

Keep in mind that if your order includes items that are drop-shipped from the manufacturer, it may take a little longer for the tracking information to update. We understand the importance of timely deliveries and appreciate your patience as we work to get your tools to you as soon as possible.

Will This Product Work for My Vehicle?

Choosing the right tool for your vehicle can be tricky, especially if you’re unsure about compatibility. At JB Tools, we provide detailed product descriptions to help you make informed purchasing decisions. However, for specific compatibility concerns, it’s always best to reach out to the manufacturer directly. They have the expertise and technical knowledge to answer any questions you might have about the product’s fit for your vehicle.

If you need assistance contacting the manufacturer or have additional questions, our customer service team is always here to help. We want to ensure that you’re completely satisfied with your purchase and have all the information you need to make the right choice.

Why Can’t I Add This Item to My Cart?

If you’re having trouble adding an item to your cart or proceeding to checkout, it’s likely due to shipping restrictions. As mentioned earlier, some products cannot be shipped to certain locations because of Department of Transportation (DOT) regulations or carrier limitations. This could prevent the item from being added to your cart if you’re in a restricted area.

If you’re unsure why you’re encountering this issue, feel free to contact our customer service team for further assistance.

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How to Contact JB Tools Support

There are four easy ways you can contact our customer support team: 

1. Visit https://www.jbtools.com/ and start a chat (by clicking the red chat button in the bottom right hand corner.) 
2. Complete our contact form at https://www.jbtools.com/
3. Email us at support@jbtoolsales.com
4. Call (734)744-6449 during support hours.

Support Hours: 

Monday to Friday: 9:00am - 5:00pm EST USA 

Saturday & Sunday: Closed

Why JB Tools?

At JB Tools, we are committed to providing our customers with the best tools, equipment, and customer service in the industry. Whether you're looking for hand tools, power tools, or automotive accessories, we have the products you need at prices that can't be beaten. Our goal is to make your shopping experience as seamless as possible, and we’re here to answer any questions you might have along the way.

Thank you for choosing JB Tools. We look forward to serving you and helping you find the perfect tools for your needs!