Manufacturer Matching Policy

Although JB tools is often times not an “authorized” re-seller of a given product it sells, and is often times not affiliated with the manufacturers or brands of the products it sells, all of the products JB Tools sells are genuine and authentic and do not materially differ from the products sold directly by manufacturers or their authorized distributors. JB Tools strives in every respect to maintain the value and integrity of all of the brands it sells, ensuring its customers have a satisfactory experience and maintain confidence in the products/brands purchased from JB Tools.

To maintain customer confidence in the products/brands purchased from JB Tools, JB strictly adheres to the following:

  • JB Tools does not tamper with, deface, or otherwise alter any serial number, UPC code, or other information on product packaging
  • JB Tools does not translate, remove, or modify the contents of any label or literature on or accompanying the products
  • JB Tools inspects, stores, and handles all of the products JB Tools sells in accordance with all guidelines and instructions specified by the manufacturers of the products JB Tools sells
  • JB Tools accepts all communications regarding the products it sells, both prior to and after the consummation of any sale
  • JB Tools offers a robust Warranty Program
    • Should you ever feel that you have purchased a defective product from JB Tools, and feel that a warranty offered by the product’s manufacturer provides something greater than JB Tools’ Warranty Program, just let us know, and we will gladly match or beat the manufacturer’s warranty, or provide you with a full refund in accordance with JB Tools’ refund policy.
  • JB Tools requires that its suppliers promptly notify JB Tools regarding any product recalls, so its customers can rest assured that, should any product purchased from JB Tools be subject to a manufacturer recall, JB Tools will do everything in its power to notify you and take the appropriate steps thereafter
  • JB Tools will match or beat any discount and/or promotion offered to you by any manufacturer or one of their authorized sellers

If you ever need anything at all, please do not hesitate to contact us at support@jbtools.com. We are here to help.

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